Terms and refunds

Published by Eniks OÜ. Effective 2026-09-25.

Lirumi terms — version 2026-09-25 Your service provider is Eniks OÜ, registry code 16672049, Kose tn 3-3, Narva linn, Ida-Viru maakond, 20103, Estonia. Contact svilen.petrov@eniks.ai for service, purchase, export or account questions. Customers and availability We offer Lirumi to individual consumers and businesses or schools. An adult organizing learners' use must have authority to manage that relationship and share the necessary information. Teaching does not automatically make a buyer a business customer. Our intended market is worldwide, subject to applicable country restrictions and payment-provider availability. A listed course is available for purchase only when its release and purchase checks permit it; a draft or preview is not a promise of a complete published course. Prices and access One student credit costs USD 4.99 and activates or renews one student's enrollment in one course for 30 days. A teacher coursebook costs USD 8 as a one-time purchase with no scheduled expiry. These are final customer totals including any applicable tax; no tax is added on top at checkout. Eniks OÜ is currently not VAT-registered. A new-teacher trial lasts 14 days, includes up to five student trial seats and one-unit course previews; tests require full coursebook access. Teacher coursebook access and student enrollment credits are separate products. Purchases use one-time checkout, not a recurring subscription. Review the selected product, quantity, currency, total and access conditions before paying. Access follows confirmed payment and applicable product checks. If a payment appears pending, check purchase history or contact support with its reference before paying again. Closing the checkout tab does not cancel a confirmed payment. Using Lirumi Use course materials for the teaching and learning activities supported by your account. Keep credentials private, add only authorized learner/guardian contacts and upload only material you have permission to use. Do not publish private learner information, interfere with others' access or use the service unlawfully. Course activities support teaching and practice and do not promise certification or a particular learning outcome. Personal data is not permitted in AI tools during the provider review described in the privacy notice. Contact us to resolve access, content, export or account-closure problems. We may restrict access where needed to address a security incident, unlawful use or a verified access/payment problem, and will explain the reason and recovery route where doing so is lawful and safe. A coursebook's lack of scheduled expiry does not override your own account-closure request or a specifically reviewed refund/access decision. We preserve learner submissions when reviewing payment disputes or spent-credit refunds. Your rights These terms do not remove mandatory consumer rights, remedies for defective digital content/services, or any longer right provided by applicable law. Consumers and businesses receive the voluntary refund policy below. No exclusive court or mandatory waiver is imposed by this version. Material changes will have a new version/effective date and be brought to affected customers' attention; a later policy does not retrospectively remove rights attached to an earlier purchase. Human legal and operational review of these terms is ongoing.

Refunds and disputes

We offer a voluntary full refund when requested within 14 calendar days of purchase, for both individual consumers and business/school buyers. No reason is required. We do not rely on a digital-content withdrawal waiver. Mandatory statutory rights, including remedies for defective content/services and any longer applicable right, remain available. Send a clear withdrawal/refund request to svilen.petrov@eniks.ai, or use the withdrawal action in purchase history where available. Include your name, account email, purchase reference if known, purchase date and a statement that you want to withdraw or receive a refund. You do not need to use a particular form. Do not send card details, credentials or learner work. Svilen Petrov is responsible for reviewing requests, with Andrew Smith as backup. Our target is to acknowledge and review the request within two business days. For a qualifying request we initiate the full refund to the original payment method within 14 calendar days of receiving your notice, earlier where possible. Your bank's posting time is separate. Contact us again if you do not receive acknowledgement. An in-product acknowledgement, when available, records receipt of your declaration; it is not an automatic eligibility or payment decision. We reconcile access separately and explain the result: normally the refunded coursebook license is revoked or only the corresponding unspent credit is removed. Unrelated purchases are preserved and balances are not made negative. If a credit has already been spent on a learner enrollment, we review that enrollment with the teacher and preserve submissions. Any courtesy access exception is recorded explicitly. A refund does not automatically delete your account or all retained transaction records. After 14 days, contact us about defects, erroneous charges or other complaints; requests are not automatically rejected solely because that period has elapsed. If an eligible dispute remains unresolved, an Estonian-resident consumer can contact Estonia's Consumer Disputes Committee through https://ttja.ee. Other competent dispute-resolution bodies, courts and mandatory rights remain available.