Account and support help

Student or parent access

Use the student login email and access code in your teacher’s invitation. Ask your teacher to resend the invitation if it is missing. A teacher password cannot be used for student login.

Each pupil has one teacher and a unique login email. Siblings may share a guardian notification email, but use separate pupil login emails. A teacher transfer requires verified support; it does not expose a previous teacher’s private records.

Teacher account recovery

Use your original teacher account and its recovery options. Do not create a second account to recover a purchase or missing student record.

Billing, receipts and refunds

Check purchase history for the product, payment and access status. A closed checkout tab does not cancel a confirmed payment. Do not pay twice while fulfillment is pending.

We offer a voluntary full refund when requested within 14 calendar days of purchase, for both individual consumers and business/school buyers. No reason is required. We do not rely on a digital-content withdrawal waiver. Mandatory statutory rights, including remedies for defective content/services and any longer applicable right, remain available. Send a clear withdrawal/refund request to svilen.petrov@eniks.ai, or use the withdrawal action in purchase history where available. Include your name, account email, purchase reference if known, purchase date and a statement that you want to withdraw or receive a refund. You do not need to use a particular form. Do not send card details, credentials or learner work. Svilen Petrov is responsible for reviewing requests, with Andrew Smith as backup. Our target is to acknowledge and review the request within two business days. For a qualifying request we initiate the full refund to the original payment method within 14 calendar days of receiving your notice, earlier where possible. Your bank's posting time is separate. Contact us again if you do not receive acknowledgement. An in-product acknowledgement, when available, records receipt of your declaration; it is not an automatic eligibility or payment decision. We reconcile access separately and explain the result: normally the refunded coursebook license is revoked or only the corresponding unspent credit is removed. Unrelated purchases are preserved and balances are not made negative. If a credit has already been spent on a learner enrollment, we review that enrollment with the teacher and preserve submissions. Any courtesy access exception is recorded explicitly. A refund does not automatically delete your account or all retained transaction records. After 14 days, contact us about defects, erroneous charges or other complaints; requests are not automatically rejected solely because that period has elapsed. If an eligible dispute remains unresolved, an Estonian-resident consumer can contact Estonia's Consumer Disputes Committee through https://ttja.ee. Other competent dispute-resolution bodies, courts and mandatory rights remain available.

Operator and contact

Eniks OÜ

Kose tn 3-3, Narva linn, Ida-Viru maakond, 20103, Estonia

Policy effective date: 2026-09-25

Never send an access code, password, session token, card details, recording or learner answer in a support report. A support reference and the time are enough to locate redacted operational diagnostics when reporting is available.