Account and support help

Student or parent access

Use the student login email and access code in your teacher’s invitation. Ask your teacher to resend the invitation if it is missing. A teacher password cannot be used for student login.

Each pupil has one teacher and a unique login email. Siblings may share a guardian notification email, but use separate pupil login emails. A teacher transfer requires verified support; it does not expose a previous teacher’s private records.

Teacher account recovery

Use your original teacher account and its recovery options. Do not create a second account to recover a purchase or missing student record.

Billing, receipts and refunds

Check purchase history for the product, payment and access status. A closed checkout tab does not cancel a confirmed payment. Do not pay twice while fulfillment is pending.

Commercial purchase and refund terms are awaiting operator approval. Live sales must not open until they are published.

Operator and contact

Svilen Petrov

Contact details were supplied by the operator. The legal address and approved privacy, purchase and refund policies are still pending; this contact does not establish a support response-time commitment.

Never send an access code, password, session token, card details, recording or learner answer in a support report. A support reference and the time are enough to locate redacted operational diagnostics when reporting is available.